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Speech suggestions

Page history last edited by Béatrice H. Alves 4 years, 5 months ago

Speech to passengers - Suggestions[1]

You can download the audio for some of these suggestions here.


 

Greetings

Welcome – Short flight

Ladies and gentlemen, good morning / afternoon / evening. Welcome on board (flight reference).  This is Captain / Co-pilot (your name) speaking and I have some information about our flight. Our flight time today will be (flight duration) and our estimated time of arrival in (destination) is (ETA)local time. The weather in our route is good/… The temperature at our destination is now (temperature) degrees Celsius, with clear sky / a bit overcast / with some rain. We wish you a pleasant flight and we hope to see you again soon. On behalf of all our crew, thank you for choosing our company as your airline today / this evening / this holiday / this weekend.

 

Welcome – Long flight

Ladies and gentlemen, good morning / afternoon / evening. Welcome on board (flight reference).  This is Captain / Co-pilot (your name) speaking and I have some information about our flight. Our flight time today will be (flight duration) and our estimated time of arrival in (destination) is (ETA)local time. The weather in our route is good/…, and the forecast says it will be sunny / raining / cloudy in (destination) when we arrive. We remind you that if you need any special attention, all our crew will be at ready to assist you.

We’ll be flying over some interesting / touristic / famous places, such as (name of the places you’ll overfly). You will be able to follow our route on one of the entertaining system channels.

Latest update on weather at our destination will be given as we approach (destination). Enjoy your flight.

 

Farewell

We’ve already started our descent procedure into (destination) airport. We expect to land at (time), (… minutes before our scheduled time / as scheduled).

If you want to adjust your watch, it is (local time) in (city) now.

The weather in (city) is sunny / a bit overcast / rainy and the temperature is …. degrees Celsius.

We wish you a pleasant stay in (city) and we hope to see you again very soon. On behalf of all our crew, thank you for choosing our company as your airline today / this evening / this holiday / this weekend.

 

Panoramic flight

Just out of curiosity, we are flying over the famous / well-known / beautiful region of (the place you’re overflying).

 

Holidays and special occasions

On behalf of the company, our crew is delighted to have you on board on this special occasion and wish you all an enjoyable Carnival / a great Easter / a Mother’s day full of love and tender / a merry Christmas / a happy and successful New Year.

 

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Abnormal situations

Delay at departure

We’re just waiting for…

-          permission from air traffic control to start our flight. We are number …. for takeoff…

-          the completion of cargo / baggage loading….

-          the completion of our boarding procedures…

-          the aircraft to be refueled…

-          the completion of local authorities procedures…

-          an improvement in the weather at our destination…

to start our flight.

We’ll be taking off as soon as possible. Meanwhile, we invite you to take this opportunity to relax and enjoy the service. Thank you.

A few minutes later.

We are ready for our departure.

We will take advantage of favorable winds / We are working hard to arrive at our destination at the time as close to scheduled as possible.

 

Rejected take off

We’ve discontinued our takeoff run…

-          so that one of our systems can be checked.

-          Due to a request from air traffic control.

We apologize for the unexpected discomfort. As soon as we’ve parked the aircraft, we’ll come back with additional information.

 

Going back to the gate

May I inform you that….

-          due to a computer system indication

-          for technical reasons

-          due to a request from air traffic control

-          there’s a passenger who needs medical assistance. Therefore, we’ll be returning to the gate.

We’ll be taking all necessary actions so that our time on the ground be as short as possible. Additional information will be provided soon.

 

Turbulence

-          We’ll be flying through some weather during our takeoff / during our descent / in our route.

-          We are flying through unexpected weather we cannot detect beforehand.

-          Ladies and gentlemen, keep your seatbelts fastened. We are flying through a turbulent area.

For your own safety, we kindly request you to keep your seatbelts fastened.

We are already making all necessary deviations to provide you with a pleasant and comfortable flight. Thank you.

 

Hold

According to latest information from air traffic control, the airport in (destination) is …

-          closed due to weather conditions.

-          operating with dense traffic.

Therefore, we’ll be flying over the city / region of ….., waiting for permission to land.

We are in sequence awaiting instructions from air traffic control. I’ll come back with additional information soon. Thank you.

 

Diversion – Weather

According to latest update from air traffic control, (destination) airport is closed due to…

-          weather conditions.

-          Local restrictions on runway operations between (time) and (time).

We’ll be proceeding to (alternate airport) in (city) where we’ll be expecting permission to return.

Our estimated time of arrival in (alternate) is (ETA). The weather forecast there is cloudy / sunny / good, and the temperature is … degrees Celsius / Fahrenheit.

Our ground agents will be at ready looking for the best solution for each one of you. Thank you.

 

Diversion – Unexpected situation

We’re proceeding to (diversion airport), where we’ll be landing so that…

-          one of our computer systems can be checked.

-          a passenger gets medical assistance.

-          a passenger can disembark

 

Go Around

We’ve discontinued our approach due to a request from air traffic control.

-          We’ll restart our landing procedures in a couple of minutes.

-          We’ll be flying over the city / region of …… while we wait for permission to land.

 

Changing airplane / Canceling flight

May I inform you that….

-          at this airport, there’ll be a change of aircraft due to technical reasons.

-          due to weather conditions at our destination, this flight has been cancelled.

-          for political reasons at our destination, this flight has been cancelled.

We kindly ask all passengers to disembark and follow the instructions given by our ground staff as you leave the aircraft. Our company will be looking for the best solution for each one of you.

 

Inspection by Customs or Police authorities

We’ve just been informed that a non-routine inspection will be carried out in our aircraft by local authorities. We kindly ask you to

-          keep seated with your passports and boarding cards at hand.

-          disembark, taking all your personal belongings with you.

-          keep seated and wait for further information.

As soon as we are cleared, we’ll be starting our flight.

 

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Emergencies

Depressurization – after leveling

We are sorry for the discomfort that our sudden descent has caused. You may now take off your oxygen masks. You can breathe normally. We’ve only had a loss of cabin pressure. We’ll keep flying safe until we get to the airport in ….., where we’ll be landing in about …. minutes. Should you need any help, please call one of our flight attendants. They’re ready to assist you.

 

Emergency landing / Ditching

May I have your attention, please. This is the captain speaking. We’ve had a severe malfunctioning in one of our systems and, therefore, we’ll be landing (in ….. / on the water / in the jungle / on a field / on a highway). It’s a different kind of landing, but the aircraft is designed to cope with this situation.

It is essential that you keep calm and follow the flight attendants’ instructions. They’re well-trained to deal with this situation.

(Local authorities will be ready to assist you as soon as we land.)

I request that you keep seated until the aircraft comes to a complete stop and wait for further information.

 

Evacuation

Ladies and gentlemen, keep seated and follow all flight attendants’ instructions.

 

Fire on board

We have an unusual situation on board. I ask you to keep calm and follow our flight attendants’ instructions. They are well-trained to deal with this situation. We are taking all necessary arrangements to keep flying safe.

After the fire is extinguished:

We are sorry for the discomfort and disturbance caused on board. The situation is already under control and we will keep flying safe …

-          until our final destination.

-          However, we decided to alternate our destination for precautionary reasons.

In a few minutes, we’ll be landing at the airport in ………… On behalf of the crew, we thank all passengers who have helped our crew in the event.

 

Bomb threat

Our company has been informed that there may be an unidentified object in one of our aircraft.

-          We’ll be searching the cabin to check. Please, follow the flight attendants’ instructions.

For your own safety, we’ll…

-          return to our airport of departure.

-          land at the airport in ………………

I’ll be back with additional information after landing. We reassure that the actions we take are on behalf of our passengers’ safety and comfort.

 

Hijacking

May I have your attention, please. This is the captain speaking. Our aircraft has been taken by some people who demand that their orders be followed. I request that all passengers keep seated with seatbelts fastened. I ask you to keep calm and not to react. I repeat, I ask you to keep calm and not to react. For the safety of this flight, it is essential that you carry out these instructions accordingly. We will find a favorable solution for all. I’ll keep you informed of the situation. Thank you for your attention.

NB: THIS SPEECH SHOULD BE GIVEN ONLY IF POSSIBLE AND ALWAYS WITH THE AGREEMENT OF THE HIJACKERS.

 

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More pilot announcements

Click here to read and listen to more pilot announcements

QF 32 - From the cockpit after uncontained engine failure

 

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Musical greetings


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How passengers feel

Watch this video and listen to the passengers comments. They praise a good captain's speech.

 

 

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You can make it short

'Ladies and gentlemen, this is your captain speaking. We have a small problem. All four engines have stopped. We are doing our damnedest to get it under control. I trust you are not in too much distress.'


Read more: http://www.dailymail.co.uk/news/article-431802/The-story-BA-flight-009-words-passenger-dreads-.html#ixzz1CKNSX2C7

 

 

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Nothing to be alarmed about


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And a little fun

 

 

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Footnotes

  1. These suggestions are taken from a Brazilian airliner's speech book and are here for the purpose of training. Be sure to check your company's speeches for actual delivery to passengers. Should you feel than copyright rules are infringed, please let me know.

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