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Passengers

Page history last edited by Béatrice H. Alves 3 years, 6 months ago

 

 


 

Lexical domain

Problems linked to passengers' behaviour + Unlawful interference

violent/threatening behaviour, reasons (drunkenness, etc.), aircraft interior, damage, weapons, actions to overpower, police/fire rescue team assistance requested, demands, ethnic origin, physical description of person(s), political allegiances, ground services, airport installations, injuries/wounds, stowaways

Health problems

symptoms, first aid, aircraft interior, type of medical assistance, medical background of passengers, diversion, airport installation, ground services, sickness, discomfort, wounds, epidemics, medical equipment, blood (group, transfusion, etc.), medical advice, the human body, forensic surgeon, quarantine, food poisoning, food, vaccines, medical staff, medicines and artificial limbs

 

 

A few questions to think of

  • What routine security procedures do you encounter in your work?
  • What security measures and equipment are in place on board aircraft?
  • What procedures do you follow if you have an unlawful interference?
  • What changes do you think will happen in the future? Why?

 

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Keeping trouble(-makers) on the ground

Trouble-makers, disruptive or drunk passengers should not be allowed boarding aircraft, as a precautionary measure. And if they are allowed – and cause any incidents –  crews need to be able to face them off knowing there are clear rules, procedures and legal framework to rely on. But currently, that’s not entirely the case, reminds a new ECA Position Paper. As governments are dragging feet over the ratification of the Montreal protocol (2014), the lack of legal certainty and sanctions continues to give wings to unruly passengers.

The numbers of IATA are telling:  there is 1 incident for every 1424 flights worldwide. While in most of cases it concerns verbal aggression that crews can successfully deal with, there are many cases of physical aggression to crew or passengers and even damage to the aircraft. One disruptive passenger onboard is sufficient to disturb the travel experience of all. But rowdy passengers are more than just nuisance – violent or rude behavior may interfere with the crew’s performance or require them to divert the aircraft. Diversions are, after all, unplanned landings, which inevitably involve additional safey and security risks for the flights. The price tag for a diversion can also go up to 200. 000 USD, estimates IATA. But it is highly doubtful that this bill will be paid by the disruptor.

Read more about it on the EuroCockpit site

 

Unruly passenger onboard

A few pictures

 

 

 

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Evacuation

 

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Unruly Man Subdued with Duct Tape on Icelandair Flight

Lee Ferrara | January 5, 2013 |

Man Taped to Seat Icelandair Flight

 

A 46 year-old man had to be forcibly taped to his seat when he became drunk and unruly on an Icelandair flight Thursday.

Ktla.com reports:

‘According to witnesses, the unidentified man spit on passengers and the flight crew and was screaming that “the plane was going to crash.” The man was “hitting, screaming and spitting at other passengers, while yelling profanities,” according to airline spokesman Michael Raucheisen, who said the passenger’s “behavior was considered to be unruly and threatening.” “To ensure the safety of those on board, he was restrained by passengers and crew and was monitored for his own safety for the duration of the flight,” he added. The man was arrested after the flight arrived at JFK, the airline said.’

Read the complete article on Airnation

or watch the TV report

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Carrying dangerous goods

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Passengers and Dangerous

Pack Safe: Spending five minutes double-checking your luggage for hazards gets us all there safer.

What is a Hazardous Material?

From lithium batteries to aerosol whipped cream, many items used every day at home or work are regulated as hazardous materials (a.k.a. "hazmat" and "dangerous goods"). These products may seem harmless; however, when transported by air they can be very dangerous. Vibrations, static electricity, and temperature and pressure variations can cause items to leak, generate toxic fumes, start a fire, or even explode. Hazardous materials include, but are not limited to: Explosives, Gases, Flammable Liquids and Solids, Oxidizers, Toxic and Infectious Materials, Radioactive Materials, Corrosives and many other items that can endanger the traveling public when not handled correctly. The good news is that many of the hazardous materials we can't live without are allowed in our baggage, but only if we follow the rules.

The Hazmat Rules

The Hazardous Materials Regulations (HMR) are federal transportation safety rules found in 49 CFR, parts 171-180. The FAA enforces the HMR in aviation. Passengers violating the HMR can be fined from $250 to $50,000. Those who intentionally violate the regulations are subject to a criminal penalty of up to $500,000 and/or five years imprisonment. So, it is important to know what items are hazardous materials and whether or not they are allowed in the aircraft cabin or in checked baggage.

 

Read more on the FAA site


FAA to Airlines: E-cigs in Checked Bags are Fire Risk

FAA to Airlines: E-cigs in Checked Bags are Fire RiskJanuary 23–As the popularity of e-cigarettes increases, the FAA wants airlines to ensure passengers don’t put their e-cigarettes in checked baggage, when they can pose a fire hazard in the cargo compartment.

The FAA today released a Safety Alert for Operators (SAFO) making U.S. air carriers aware of a recent bulletin from the International Civil Aviation Organization (ICAO) that described several incidents associated with e-cigarettes, as well as ICAO’s recommendation to ban the devices in checked baggage. ICAO is the arm of the United Nations that develops and disseminates suggested standards for the international aviation community.

In several incidents both inside and outside the transportation industry, e-cigarettes have overheated or caught fire when the heating element was accidentally activated. Last August, an e-cigarette in checked baggage stowed in an airliner’s cargo hold caused a fire that forced an evacuation of the aircraft. The danger may be increased when users modify and rebuild their reusable e-cigarette devices and interchange original and aftermarket batteries, heating elements, and vaporizing components.

 

 

 

 

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Avoiding stress before boarding

Packing and security checks can be stressing
Watch this

 

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How far will low-fare go?

 

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TAM, DELTA or CEBU PACIFIC?

or

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Dead man checking in

Two German women were seized by police for trying to check in a dead man on a weekend flight from Liverpool, England, to Berlin. They now face possible charges for "failing to give notification of death," according to British police, who are investigating whether the women conspired to avoid repatriation costs with an unusual tactic.

Read about it on ABC news

 

 

 

What causes air rage?

Read on Air Rage here

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Incident: Lufthansa A343 near Recife on Oct 5th 2012, unruly passengers

By Simon Hradecky, created Saturday, Oct 6th 2012 16:27Z, last updated Saturday, Oct 6th 2012 16:27ZA Lufthansa Airbus A340-300, registration D-AIFC performing flight LH-505 from Sao Paulo,SP (Brazil) to Munich (Germany), was enroute near Recife,PE (Brazil) when the crew requested assistance by strong men to subdue 3 drunk passengers, who had demanded more alcohol and upon being refused more alcohol engaged in a shouting match with cabin crew at first, then one of them attempted to clutch the flight attendant's wrist while another one began to exchange punches with a fourth member of the group who had tried to calm the drunks down. The three were subdued with the assistance of other passengers and handcuffed, the aircraft diverted to Recife for a safe landing. Brazilian police took the three drunks into custody.

The aircraft reached Munich with a delay of 3 hours.

Police reported the unrulies had consumed considerable amounts of alcohols and were considerably intoxicated already before boarding the aircraft and had consumed some more alcohol on board. One of them threw up during the flight and walked the aisle annoying other passengers, another one assaulted a flight attendant and the third engaged in a fist fight with a fourth companion trying to calm the three down.

The airline confirmed the diversion due to bad behaviour of some passengers.

Read some further comments on Aviation Herald

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Missing passenger

An Air France Airbus A319-100, performing flight AF-1588 from Paris Charles de Gaulle (France) to Bucharest (Romania) with 131 people on board, had just reached cruise level 390 about 140nm eastsoutheast of Paris when the crew decided to return to Paris Charles de Gaulle after being informed, that a passenger had not boarded the aircraft but the passenger's luggage had been loaded. The aircraft landed safely back in Charles de Gaulle about 70 minutes after departure.

Read more about it on the Aviation Herald

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Stowaways

Teenage stowaway survives flight over Pacific in jet wheel well

Boy escapes unharmed despite losing consciousness after hiding in freezing conditions on flight from California to Hawaii

  •  

Teenage stowaway in Hawaii

The boy is taken away in an ambulance at Kahului airport in Maui, Hawaii, after stowing away in the wheel well of a flight from San Jose, California. Photograph: Chris Sugidono/AP

A teenage runaway has survived a five-hour flight across the Pacific Ocean from California to Hawaii stowed away in the freezing wheel well of a jet plane.

Officials said it was a miracle the 16-year-old did not die after he lost consciousness as temperatures fell to -62C (-80F) in the compartment on flight.

He was found on the asphalt at Kahului airport in Maui, Hawaii, with no identification after jumping down and wandering around the grounds. His only possession, besides what he was wearing, was a comb.

Officials said he had run away from his family after an argument.

Security footage from the San Jose airport, where the flight originated, showed the boy jumping over a fence to get to Hawaiian Airlines flight 45 on Sunday.

"His story checked out," said FBI special agent Tom Simon. "It's just an apparent miracle … There was no appearance of any special gear of any sort. He was unconscious for the lion's share of the flight."

Read the full story on The Guardian 

 

Actor Gerard Depardieu Pees on Air France Plane as In-Cabin Urination Epidemic Spreads to Europe

 

By: Matt Molnar

 

French movie star Gerard Depardieu reportedly relieved himself in the cabin of an Air France flight from Paris to Dublin on Tuesday. 

 

Air France Flight 5010, operated by a dual-restroom-equipped CityJet Avro RJ-85, was taxiing for departure when the star of such films as Green Card and The Man in the Iron Mask announced “I want to piss, I want to piss.”

A flight attendant told the “visibly inebriated” Depardieu that he could use the lavatory in about 15 minutes once the plane had reached cruising altitude.

He responded by standing up and urinating on the floor. He then sat back down.

The plane was forced to return to the gate for a good scrubbing, but there is no word on whether Depardieu was booted off the flight or arrested, as he almost certainly would have been in the U.S.

Read the full article here.

 

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Turbulence

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Panty Air Raid

 

A Manhattan financial consultant was kicked off a JetBlue flight at JFK Airport because the pilot mistakenly thought she wasn't wearing pants or shorts, according to her lawsuit.


Read more: http://www.nypost.com/p/news/local/queens/panty_air_raid_lF0rOsLdV16ph3DfZZ7RPM#ixzz1TDyQZGy6

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Seating arrangements

Read about Airline Squeeze on CNN

 

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ICAO adopts protocol to address disruptive passengers

Anne Paylor 

Apr 09, 2014

 

An ICAO Diplomatic Conference has adopted a protocol to address what the organization describes as “a troubling escalation in the frequency of incidents involving disruptive and unruly passengers on scheduled commercial flights.”

The conference of 100 ICAO member states and nine international organizations and institutions agreed to amend the 1963 Tokyo Convention on offenses committed on aircraft.

The Tokyo Convention gives jurisdiction over offenses committed on board aircraft to the state of registration of the aircraft, but with modern leasing arrangements, the state of aircraft registry is often neither the state in which the aircraft lands nor the state of the operator. This limits the practicality of enforcement and consequently the options available to mitigate disruptive behavior.  The airline industry is in favor of proposals that extend jurisdiction to both the state in which the aircraft lands and the state in which the operator is located. 

In advance of the conference, IATA urged governments to make the most of this opportunity “to close legal loopholes that allow unruly passengers to escape law enforcement for serious offences committed on board aircraft.”

IATA DG and CEO Tony Tyler said: “Airlines are doing all they can to prevent and manage unruly passenger incidents, but this needs to be backed up with effective law enforcement. Reports of unruly behavior are on the rise. The Tokyo Convention was not originally designed to address unruly behavior and there is a great deal of uncertainty among carriers as to what actions crew can take to manage incidents in the air. And if the aircraft lands in a state other than where the aircraft was registered, local authorities are not always able to prosecute.”

He added: “Passengers expect to enjoy their journey incident-free. And air crews have the right to perform their duties without harassment. In addition, the inconvenience to other travelers of a forced diversion is significant. At the moment there are too many examples of people getting away with serious breaches of social norms that jeopardize the safety of flights because local law enforcement authorities do not have the power to take action. “

ICAO Council president Olumuyiwa Benard Aliu said the new protocol to the Tokyo Convention “significantly improves the ability of ICAO member states to expand jurisdiction over related offenses to the state of the operator and the state of landing. It will also serve to enhance global aviation security provisions by expressly extending legal recognition and protections to inflight security officers from this point forward.”

ICAO said all states are welcome to sign and ratify the new protocol.

Source: Air Transport World

 

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VIP Passenger Syndrome or Crashing for not using English?

Here are two articles on the accident that killed the President of Poland together with 95 people, including the crew.

 

'VIP passenger syndrome' may have contributed to Polish plane crash

The role of the Polish president in the air crash in which he and 95 others died has been called into question amid suggestions he many have put pressure on the pilot to land despite bad weather warnings.

 

Andrew Osborn in Moscow and Matthew Day in Warsaw

Published: 8:18PM BST 12 Apr 2010

A Russian serviceman stands guard near the engine of the crashed Tupolev Tu-154 aircraft

A Russian serviceman stands guard near the engine of the crashed Tupolev Tu-154 aircraft Photo: AFP/GETTY

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One of the Russian air traffic controllers involved in the tragedy said he believes the Polish air force pilot Arkadiusz Protasiuk, 36, was under severe pressure 'to land at any cost' so that the president would not miss the commemoration of the death of 22,000 Poles slaughtered by Stalin.

But he claims there were also serious language problems between the control tower at the military airport near Smolensk and the crew as the aircraft began its descent, and final approach, 'without our permission'.

 

 

Read more: http://www.dailymail.co.uk/news/article-1265482/Leck-Kaczynski-Russia-engineered-plane-crash-claims-Polish-MP.html#ixzz0l5PIu8dP

 

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Passengers with health problems

 

For passengers with health problems, visiti the Health page here.

 

 

 

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Don't be afraid of flying

Cool video

 

 

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